Professor Guard Terms and Conditions
- Customer Account
In order to access some features of the Website and purchase any Products, you must create an account on the Website (“Customer Account”). You must provide accurate and complete information when creating your account and/or updating your account details, including but not limited to your name, contact number, email address, and a delivery address. You must reasonably maintain the accuracy and completeness of such information.
You are solely responsible for all activity that occurs on your Customer Account, and must keep your Customer Account password secure and confidential. The sharing of Customer Accounts and/or Customer Account passwords may cause irreparable harm to Professor Guard, and you shall be liable for any loss or damage arising out of such sharing, including but not limited to loss of profits suffered as a result of your mishandling or misuse of your Customer Account(s).
Professor Guard may suspend or terminate a Customer Account in its sole discretion and without prior notice to you where Professor Guard has reasonable grounds to believe that
- the information you have provided for the purposes of your Customer Account is misleading, inaccurate or fraudulent;
- you are sharing or have shared a Customer Account with any other person(s); and
- you have been misusing the Website, including without limitation doing any act that is prohibited under Clause 8.
- Personal Data
- The Products Listed on the Website
Professor Guard provides important information about the Products on the Website (including without limitation the key ingredients of that Product) to help you determine whether that Product is right for you. You expressly agree that your use of the Website and purchase of the Products is at your sole risk, subject to Professor Guard’s sole discretion and goodwill, and you shall be taken to have full knowledge and understanding of the suitability of the Products you are purchasing upon the submission of an order.
Professor Guard does not guarantee, represent or warrant that your use of the Website will be uninterrupted, timely, secure, or error-free. Although Professor Guard shall endeavour to be as accurate as possible, to the fullest extent permitted by law, the sale of the Products through the Website is not a contract for the sale of goods by description and Professor Guard does not represent or warrant that the information relating to the Products and/or other content on the Website is accurate, complete, reliable, current, or error-free.
This Website and the Products are made available to you and provided by Professor Guard on an “as is” and “as available” basis, unless otherwise specified in writing. Professor Guard makes no representations or warranties of any kind, express or implied, as to the operation of the Website and/or the Products included on or otherwise made available to you through the Website, unless otherwise specified in writing. To the fullest extent permitted by law, Professor Guard disclaims any knowledge that the Products are being purchased for a particular purpose and makes no representation or warranty as to the merchantability, merchantable quality, satisfactory quality, quality or fitness for a particular purpose, and durability of the Products.
- Purchase and Payment
Professor Guard accepts the following payment methods:
- Debit card
- Credit card
To make a purchase, you must place an order though your Customer Account. You will then be directed to a secure third-party webpage to make payment. You are responsible for providing valid, accurate and complete (i) payment details; and (ii) delivery address before placing any order. Failure to do so may result in an invalid or cancelled order, and Professor Guard shall not be liable for any resulting loss or damage to you.
Once the order has been confirmed, Professor Guard will send a confirmation email to the email address associated with your Customer Account. You will also receive a payment confirmation email from the third-party payment service provider.
Professor Guard reserves the right to cancel any order without prior notice for any reason whatsoever, even where your order has been confirmed, including without limitation your failure to provide valid, accurate and complete payment details and/or delivery address, and to address any error and/or inaccuracies in the Website.
Once the Products you have ordered have been shipped, Professor Guard will send you an email to confirm the completion of the order.
- Pick Up and Delivery
Except for the following areas, Professor Guard will deliver island wide through its delivery partners:
- Offshore islands;
- Restricted zones, including Singapore Armed Forces camps and bases, ports, and airports; and
- PO boxes.
While Professor Guard will endeavour to procure the delivery of your order during the time slot you have selected, Professor Guard will not be liable for any loss or damage to you if for any reason Professor Guard’s delivery partners cannot deliver your order during that time.
You are responsible to ensure that the delivery address associated with your Customer Account is accurate and complete. If Professor Guard’s delivery partners are unable to deliver the Products for any reason, Professor Guard’s delivery partners will notify you and you may reschedule delivery or redirect delivery to a different delivery address at the delivery partners’ discretion. Professor Guard shall not be liable for any additional delivery charges you may have to bear.
Risk of loss and title for the ordered Products pass to you upon acceptance of delivery at the delivery address associated with your Customer Account. Once the Products are delivered and any person accepts delivery, it will be deemed a completed delivery. Professor Guard shall not be liable for any loss or damage to you if the delivery address you have provided either to Professor Guard or to Professor Guard’s delivery partners is incorrect, inaccurate and/or not up-to-date.
- Customer Service
You may contact Professor Guard’s customer service team at email@example.com if you face any issues with or have any questions about the Website, your Customer Account, payment, pick-up or delivery, the Products and/or any Professor Guard policy.
Professor Guard’s customer service team will endeavour to respond to your enquiry within 3 – 5 working days.
- Cancellation, Return, and Refund Policy
You can cancel an order on the Website before the order is confirmed without any repercussions. Where the order has already been confirmed, you may contact Professor Guard’s customer service team to request to cancel the order. Such requests should be accompanied by your full name, address, username, order reference number, and the reason for cancellation. Professor Guard’s customer service team will decide in its sole discretion whether the order can be cancelled, and if so, you will be liable for any fees incurred as a result.
You may only return Products ordered where the Products you have received are incorrect, damaged or defective or have their packaging and seal (if any) still intact. Such requests should be directed to Professor Guard’s customer service team and should be accompanied by your full name, address, username, order reference number, the reason for return, photos and a description of the Product(s) in question, and whether you require a refund or a replacement.
Professor Guard’s customer service team will decide in its sole discretion whether the Products can be returned, and if a refund or replacement can be issued to you. Professor Guard will not allow returns for any Products that do not fulfil the criteria above and that have already been collected from the respective Clinic or which delivery has already been accepted.
Upon the completion of the cancellation or return process (whichever is applicable), Professor Guard will credit the refundable amount (minus any applicable administrative fees) to you within thirty (30) days from confirmation of cancellation or receipt of the returned Products, respectively. You are responsible to ensure that the payment details you have provided to the relevant third-party payment service provider are valid, accurate and complete, and Professor Guard shall not be liable for any loss or damage resulting from your provision of invalid, inaccurate and/or incomplete payment details.
If you have requested a replacement, upon the completion of the return process, Professor Guard will endeavour to deliver the replacement Product(s) to the delivery address associated with your Customer Account within fourteen (14) working days from receipt of the returned Products. Professor Guard will only replace the Products you have returned with Products that are of the same value or lower value. In the event of the latter, you agree to forfeit the difference in value and Professor Guard shall not be liable for any loss or damage to you. The delivery policy in Section 5 of these Terms and Conditions shall apply to the delivery of any replacement Product(s) mutatis mutandis.
- Prohibited Use
You shall use the Website and the Products for lawful purposes only, and you agree and undertake not to misuse the Website by
- creating multiple accounts;
- impersonating any person or entity or falsely stating or otherwise misrepresenting your affiliation with any person or entity;
- submitting false or misleading information;
- using the Website for any unlawful purpose, including without limitation to violate any regulations, rules, laws or ordinances, or to infringe upon or violate Professor Guard’s intellectual property rights or the intellectual property rights of any third party;
- soliciting others to perform or participate in any unlawful acts;
- harassing, abusing, insulting, harming, defaming, slandering, disparaging, intimidating, or discriminating another user of the Website, Professor Guard employees or any third party, including without limitation on the basis of gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;
- compromising the integrity of the Website or Professor Guard systems, including without limitation using any device, software or routine to interfere or attempt to interfere with the proper working of the Website; or uploading or transmitting viruses or any other type of malicious code that will or may be used in any way that will affect the security, performance, functionality or operation of the Website or of any related website, third party websites, or the Internet; or spamming, phishing, pharming, pretexting, spider hacking, crawling, or scraping;
- collecting or tracking the personal data of others;
- using the Website or its content for any obscene or immoral purpose; and/or
- restricting or inhibiting any other user from using or enjoying the Website in any way.
- Limitation of Liability
Nothing in these Terms and Conditions is intended to exclude or limit Professor Guard’s liability to you for any death or personal injury arising from Professor Guard’s negligence or for breach of any implied undertakings under sections 12, 13, 14 and/or 15 the Sale of Goods Act (Cap. 393) (if applicable) if you are dealing as a consumer as defined in the Unfair Contract Terms Act (Cap. 396).
In the event that any of the exclusions referred to in these Terms and Conditions are not permitted by law, Professor Guard’s maximum and cumulative total liability (including any liability for the acts and omissions of its officers, directors, managers, employees, agents and sub-contractors) in respect of any and all claims for defective performance, breach of contract, compensation, indemnity, tort, misrepresentation, negligence at law or equity and any other damages or losses which may arise in connection with its performance or non-performance under the relevant contract for sale of the Products shall not exceed the lower of (i) the total price paid by you to Professor Guard for the Products; or (ii) Singapore Dollars One Hundred and Fifty (S$150.00).
To the fullest extent permitted by law, you shall defend, indemnify and hold harmless Professor Guard, its officers, directors, employees, and agents, from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses (including but not limited to reasonable legal fees) due to or arising from (i) your improper use of and access to the Website; (ii) your violation of any term of these Terms and Conditions; and/or (iii) your violation of any law or third-party right. This obligation shall survive the termination of these Terms and Conditions and your use of the Website.
- Intellectual Property
All intellectual property rights (including without limitation copyright, trade marks, patents, design rights, and all other forms of intellectual property rights existing in the world) used on the Website are and will remain owned by Professor Guard and/or its licensors and other content providers. Nothing in these Terms and Conditions shall constitute a transfer of such intellectual property rights to you.
Subject to your compliance with these Terms and Conditions, Professor Guard grants you a limited, non-exclusive, non-transferable, non-sublicensable license to access and make personal and non-commercial use of (but not modify) the Website. Provided Always that no part of the Website may be used, reproduced, duplicated, copied, modified, distributed, republished, communicated, transmitted, displayed, performed, stored, sold, adapted or otherwise exploited for any commercial purpose without the express written consent of Professor Guard and/or its licensors and other content providers. All rights not expressly granted to you under these Terms and Conditions are reserved and retained by Professor Guard and/or its licensors and other content providers.
- Force Majeure
- fire, act of God, storm, explosion, earthquake, flood, tempest, accident or other natural disaster;
- war or threat of war, sabotage, insurrection, civil disturbance or requisition;
- acts, restrictions, regulations, by laws, prohibitions or measures of any kind on the part of any governmental, parliamentary or local authority;
- import or export regulations or embargoes;
- strikes, lock outs or other industrial actions or trade disputes;
- difficulties in obtaining raw materials, labour, fuel, parts or machinery faced by us or suppliers; and/or
- telecommunication, transportation, power supply, or system disturbances or failures, or breakdown in machinery resulting in the impossibility of the use of any of the aforementioned.
- No Third-Party Rights
- Entire Agreement
- No Waiver
- Governing Law and Dispute Resolution
- Capacity to Contract